Thank you for shopping with AEON. We want you to be completely satisfied with your purchase. If something isn't right, this policy explains how to return items and what to expect.
Overview
We offer a **14-day return window** from the date of delivery. Nothing in this policy limits any rights you may have under applicable consumer-protection laws.
Return Window
You have **14 calendar days** from the date your order is delivered to initiate a return. After this period, we are unable to accept returns unless the item is defective or not as described.
Eligibility
Items must be in the same condition you received them. Gently used items are acceptable, but they must not show significant wear, damage, or missing components.
Non-Returnable Items
The following items cannot be returned:
- Items marked as sale or clearance
If you believe your item is defective, please contact us; regardless of the above, we will assess each case individually.
How to Return an Item
1. Email us at **aeon.studio.now@gmail.com** with your order number and the reason for return.
2. We will respond within 2 business days with return instructions and (if applicable) a return shipping label.
3. Pack the item securely in its original packaging where possible.
4. Ship the item back using the method provided.
5. Once received, we will inspect the item and process your refund or exchange.
Return Shipping Costs
AEON covers the cost of return shipping. A prepaid return label will be provided by email once your return request is approved.
Refund Processing
Approved refunds will be issued to the original payment method. Refunds are processed within **5–7 business days** of us receiving and inspecting the returned item. Please allow additional time for your bank or card provider to post the credit.
Exceptions & Special Circumstances
- **Damaged or defective items:** If you receive a damaged or defective product, don't hesitate to get in touch with us within 7 days of delivery with photos. We will arrange a replacement or full refund at no cost to you.
- **Incorrect items:** If you receive the wrong item, please contact us immediately. We will cover all return shipping costs and dispatch the correct item as quickly as possible.
- **Lost in transit:** If your return is lost in transit and you used our provided label, we will cover the loss. If you used your own shipping, we recommend purchasing tracking and insurance.
Contact Us
For any return or refund queries, don't hesitate to get in touch with our support team:
-Email: aeon.studio.now@gmail.com
-Website: https://aeonstudionow.com/